New York State Dispute Resolution Association, Inc.
4 Pine West Plaza, Suite 411 Albany, NY 12205  ph: (518) 687-2240  email:
Consumer Programs

NYSDRA administers mediation and arbitration services for several state agencies and the federal government, provided through the statewide network of Community Dispute Resolution Centers (CDRCs) and private practitioners. For these programs NYSDRA provides specialized training, assistance, quality control and outreach to consumers, as well as statistical reporting to the relevant contracting agency.

NYSDRA Consumer Programs:

Lemon Law Arbitration offers an independent, efficient and fair forum to settle disputes between consumers whose new, used and leased vehicles turn out to be "lemons" and the vehicle manufacturer. This program has been expanded to include wheelchairs and motorcycles.

Special Education Mediation offers parents and schools the ability to reach agreement regarding a student's educational plan/program through the use of mediation. 

New York State Agricultural Mediation Program (NYSAMP) offers farmers, other agricultural producers, and members of the agricultural community options to resolve problems promptly and conveniently, without involving outside authorities. Click here to view NYSAMP's 2010 Annual Report.

Early Intervention Mediation assists families of infants and toddlers with developmental disabilities and Department of Health Early Intervention Officials to agree on services needed for the child’s Individualized Family Service Plan.

ACCES-VR Vocational Rehabilitation Mediation offers consumers alternative dispute resolution options to resolve disagreements they have with their counselor (ACCES-VR Representative) that affects the provision of their vocational rehabilitation services.

New York State Board of Elections Arbitration provides advisory arbitration for appropriate election complaints that arise from violations of Title III of the Help America Vote Act of 2002 and are referred by the State Board of Elections. 

If these programs do not meet your needs, click here for more information about dispute resolution options.