NYSDRA administers mediation and arbitration services for several state agencies and the federal government, provided through the statewide network of Community Dispute Resolution Centers (CDRCs) and private practitioners. For these programs NYSDRA provides specialized training, assistance, quality control and outreach to consumers, as well as statistical reporting to the relevant contracting agency.

NYSDRA Consumer Programs:

Lemon Law Arbitration Program offers an independent, efficient and fair forum to settle disputes between consumers whose new, used and leased vehicles turn out to be "lemons" and the vehicle manufacturer. This program has been expanded to include wheelchairs and motorcycles.

Special Education Mediation Program offers parents and schools the ability to reach agreement regarding a student's educational plan/program through the use of mediation. 

New York State Agricultural Mediation Program (NYSAMP) offers farmers, other agricultural producers, and members of the agricultural community options to resolve problems promptly and conveniently, without involving outside authorities.

New York State Department of Labor Mediation Program (NYSDLMP) uses mediation as a form of dispute resolution for  employees who file discrimination complaints within the New York State Department of Labor. 

Early Intervention Mediation  Program assists families of infants & toddlers with developmental disabilities and Department of Health Early Intervention Officials to agree on services needed for the child’s Individualized Family Service Plan.

Manufactured Homes Mediation Program offers manufactured home tenants and park owners the ability to resolve disputes, referred by the Division of Housing and Community Renewal, involving living conditions, services and other appropriate landlord/tenant issues arising under Section 233 of the Real Property Law.

VESID Vocational Rehabilitation Mediation Program offers vocational rehabilitation program participants the options to resolve disagreements over decisions made by VESID officials that affect the provision of vocational rehabilitation services to them.

New York State Board of Elections Arbitration Program provides advisory arbitration for appropriate election complaints that arise from violations of Title III of the Help America Vote Act of 2002 and are referred by the State Board of Elections. 

If these programs do not meet your needs, click here for more information about dispute resolution options.