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NYSDRA eNews | September 2014

Tuesday, September 02, 2014  
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Annual Conference

October 26-27

Embassy Suites Syracuse

The Early Bird Discount expires October 1st. Space is filling up fast. Register today!

Click here to print the registration form

- OR -

Additional discounts available for CDRCs and Organization Members. For more information contact Carla Schlist at or call (518) 687-2240 ext. 10.





Charlotte Carter
Executive Director

Alison Ritchie
Director of Program Operations

Peter Glassman
New York State
Agricultural Mediation
Program Director

Christine Tauzel
New York State
Agricultural Mediation
Program Manager

Joseph Coppola
Lemon Law Arbitration Program Manager

Carla Schlist
Membership and Communications Manager

Board of Directors

Tara Fishler

Ron Vero
President Elect

David Louis

Niki Lee Rowe

Board Members:
Mary Harris
Brad Heckman
Jack Kellogg
Julie Loesch
Richard Lutringer
Bathabile Mthombeni
Ruth Pearce
Lisa Renee Pomerantz
Bernadette Poole-Tracey


September 2014


In this issue ...
  • NYSDRA Partnership with Malkin & Ross
  • Empire State Farm Days
  • ACCES-VR Training
  • Mediation Settlement Day


NYSDRA Partnership with Malkin & Ross

NYSDRA has retained the firm of Malkin & Ross to provide strategic advice and legislative advocacy services. Developing and implementing a statewide outreach and advocacy plan is one of NYSDRA's six strategic goals for the year. The firm was selected after many months of work by the legislative advocacy working group chaired by Dominick Brancato, and the contracts were approved with strong support by NYSDRA's board of directors. Funding will be provided jointly by NYSDRA and the CDRC organizational members. Among the initial goals, the campaign will focus on building support for a restoration of OCA funding for CDRCs, cultivating relationships with potential "champions,"identifying legislative opportunities for NYSDRA and its members, positioning NYSDRA and its members as the go-to provider for the provision of dispute resolution services, and identifying connections and relationships between NYSDRA members and the governor, legislators, and OCA officials to help foster those relationships.

Empire State Farm Days

This year, for the first time, the New York State Agricultural Mediation Program(NYSAMP) offered free workshops and conflict coaching atEmpire Farm Days.

The workshops provided attendees with some simple, practical tools onhow to cool down your conflict to produce better results for everyone.These tools included:

• Cool down your conflict by asking questions to find the needsunderlying peoples’ positions;
• How to be an active listener;
• Know and manage your own hot buttons

By utilizing these practical tools, agricultural producers can often get betterresults in negotiating outcomes in conflict situations.In addition, NYSAMP offered conflict coaching to several agriculturalproducers who were currently experiencing conflict situations with others.Trained mediators listened to concerns, and provided feedback, usefultools, and ideas for action.

To illustrate the theme of "Cooling Down Your Conflict," the presentationsfeatured NYSAMP Program Manager, Chris Tauzel, in a fetching outfittopped off by an apron reading “Burnt to Perfection.” At the same time,NYSAMP Statewide Director, Peter Glassman, showed off a snorkelingmask and fins. He seemed to think that he was the cool one!


ACCES-VR Training

Last month, NYSDRA hosted a workshop with our partners at ACCES-VR (Adult Career and Continuing Education Services-Vocational Rehabilitation). Twenty participants joined us for an interactive session dealing with communication, negotiation, and mediation. Representatives from Quality Control and CAP (Client Assistance Program) had the opportunity to meet and talk about the work they do serving adults with disabilities across New York State. Feedback from participants was overwhelmingly positive including, “The presentation gave me much food for thought. Especially active listening skills to uncover the root of the problem so the real reason for the issue can be identified and resolved.” NYSDRA looks forward to providing more of the same instruction to our other state agency partners and others interested in resolving conflict constructively.


Mediation Settlement Day


NYSDRA is now a proud Lifetime Sponsor of Mediation Settlement Day,an annual event celebrated by the New York Law School designed to raise awareness about the many benefits of mediation and the wealth of available resources for people in conflict.

Annual Kick-Off Event:October 7, 2014

Mediation Settlement Day:October 16, 2014

For more information on the event pleaseclick here.


New York State Dispute Resolution Association, Inc.
4 Pine West Plaza,Suite 411
Albany, NY 12205
phone: (518) 687-2240
fax: (518) 687-2245


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10/24/2016 » 10/27/2016
30-Hour Mediation Training

10/25/2016 » 10/26/2016

Engaged Education Series: How to Deal with Conflict in a Personal and Professional Setting

New York State Dispute Resolution Association, Inc.
4 Pine West Plaza, Suite 411, Albany, NY 12205
P: (518) 687-2240  |  F: (518) 687-2245