The NYSDRA Story: Legacy, Lessons, and Leadership

Join us for an intimate conversation exploring the rich history and enduring impact of the New York State Dispute Resolution Association (NYSDRA). Former Executive Director Charlotte Carter will lead participants through the foundational story of NYSDRA, from its initial conception to its establishment as a vital organization.

Charlotte will share stories and insights about NYSDRA's pioneering leadership, highlighting the contributions of early executive directors who helped shape the organization's direction and culture. The discussion will also recognize the foundational board members whose dedication and expertise were instrumental in guiding NYSDRA through its critical early phases.

Through firsthand accounts and historical perspective, attendees will gain a deeper understanding of how NYSDRA evolved from an initial idea into the established organization it became. This behind-the-scenes look at institutional development offers valuable lessons about organizational growth, leadership transitions, and building sustainable structures.



Perfect for anyone interested in organizational history, institutional development, or the story of how dedicated individuals can transform vision into lasting impact.

About Charlotte Carter

Charlotte Carter is a seasoned mediator, attorney, and nonprofit leader with over four decades of experience advancing access to justice, supporting vulnerable populations, and championing community-based dispute resolution.

Charlotte served as Executive Director of the New York State Dispute Resolution Association (NYSDRA) from 2012 to 2017, following a decade of leadership in various statewide roles including NYSAMP Statewide Director and Program Manager, and MAP Program Manager. Her work at NYSDRA included supporting survivors of clergy sexual abuse and expanding mediation access across New York State.

Prior to her leadership at NYSDRA, Charlotte held numerous roles as a community mediator, program manager, and volunteer coordinator with Mediation Matters and Common Ground, where she supported families and individuals through mediation services spanning divorce, elder care, and housing.

A graduate of Yale Law School, Charlotte began her legal career with the New York State Department of Law and later worked as a paralegal with prominent firms in New York and Chicago. Her early legal background laid the foundation for a lifelong commitment to justice and equity.

Charlotte has served on several nonprofit boards, including Greene Land Trust, Legal Aid of Northeast New York, and the Friends of the Memorial Library. She is a founding member of the Common Ground Dispute Resolution Center and has been the Director of the Coxsackie Area Food Pantry since 1996.

Her professional journey reflects a deep dedication to service, justice, and community empowerment.