What the Machine Can’t Mediate: The Human Root of Dispute Resolution in a Founding Moment

Artificial intelligence is changing how people seek help, prepare for conflict, and enter dispute resolution processes. But as technology accelerates, the deepest value of mediation becomes even clearer. In this opening keynote, Susan Guthrie explores the forces reshaping the field, including AI, generational transformation, and the newly informed, often AI-coached party. Drawing from community mediation voices, emerging AI governance principles, and the access-to-justice mission at the heart of NYSDRA’s work, Susan will examine what technology can extend, what it must never replace, and why community mediators are uniquely positioned to shape the next founding moment in dispute resolution.

About Susan Guthrie, Esq.

Susan Guthrie is a nationally recognized attorney, mediator, speaker, trainer, and legal technology consultant with more than three decades of experience in dispute resolution and professional practice development. She is the Immediate Past Chair of the American Bar Association Section of Dispute Resolution and has trained more than 25,000 professionals in mediation, legal technology, online dispute resolution, and practice innovation.

Susan is the host of the award-winning podcasts Divorce & Beyond® and The Practice Playbook Podcast, and the author of multiple bestselling books for legal and dispute resolution professionals. Her forthcoming book with ABA Publishing, Future-Proof Your Practice, explores how artificial intelligence, generational change, and the evolving expectations of clients and parties are reshaping legal and dispute resolution practice.

Known for her practical, human-centered approach to innovation, Susan helps professionals integrate technology while preserving the judgment, trust, ethics, and human connection that remain at the heart of effective dispute resolution.